Shipping Information
At Just Pretty Hair (JPH) we value every single customer and handle every parcel carefully. We offer premium shipping service for your order, using FedEx and DHL Express to make sure you receive your order on time and safely.
COVID-19 Note: We are trying our best to ship your orders via the quickest shipping method. The estimated shipping time may take a little bit longer than usual due to COVID-19. Thank you for your patience during this time.
If you need to receive a rush shipment, please contact us at tiffany@justprettyhair.com. All orders are processed the same day if placed before 8 PM CST. Thank you for your patience.
|
CONTINENT |
COUNTRY |
SERVICE |
ESTIMATED TIME |
|
North America |
United States, Canada, Mexico |
FedEx / DHL Express |
2-3 business days |
|
Africa |
South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville |
FedEx / DHL Express |
5-7 business days |
|
Europe |
United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, Latvia United, Macedonia, Lithuania, Netherlands, Russia, |
FedEx / DHL Express |
3-4 business days |
|
South America |
Brazil, Argentina, Chile, Colombia, Ecuador |
FedEx / DHL Express |
5-7 business days |
|
Oceania |
Australia, New Zealand, Papua New Guinea |
FedEx / DHL Express |
3-4 business days |
|
East Asia |
Japan, P.R. Korea, R. Korea, Mongolia |
FedEx / DHL Express |
3-4 business days |
|
Southeast Asia |
Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam |
FedEx / DHL Express |
3-4 business days |
|
West Asia |
Saudi Arabia, Jordan |
FedEx / DHL Express |
3-4 business days |
Handing time
Generally, we send out the orders to you within 2 business days and 3-4 days for the orders placed on weekends. We will let you know the FedEx or DHL tracking information via email once the orders are shipped.
How to track your order
We will send you an email with the tracking information when the order is shipped. Please track your order at the FedEx Express webpage: www.fedex.com or the DHL Express webpage: www.dhl.com. If you do not receive your order on time, please feel free to contact us. One of our staff will check the status and reply to you within 24 hours.
Shipping options & time
Total delivery time = Handling time/producing time + Shipping time
We do not offer shipping or delivery on Sunday or Chinese holidays.
Please note:
- If your order is shipping to an address other than the billing address on your PayPal, we may contact you to list the alternate address with your PayPal or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your PayPal. Listing the address before you place an order helps us process your order more quickly.
- For the card-holder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.
- We are not responsible for any duties, taxes, or additional charges that may be charged by your local customs for any international deliveries.